Shipping policy

Here is the professional, regulatory-compliant Shipping Policy and Legal Notice tailored specifically for FOOT SHIELD.

Because your physical address is located in Quebec, these policies have been structurally adjusted to reflect Quebec’s distinct legal jurisdiction and consumer protection frameworks, while maintaining your free nationwide delivery model across Canada.

FOOT SHIELD — Shipping Policy

Thank you for shopping at FOOT SHIELD. We are dedicated to ensuring your orders are processed securely and delivered to you efficiently. Below are the terms and conditions that constitute our Shipping Policy.

1. Shipping Zones & Rates

FOOT SHIELD operates exclusively within the Canadian market. To ensure a seamless shopping experience, we fully cover the cost of transit for all of our customers.

  • Shipping Zone: Canada Only

  • Shipping Cost: 100% Free Shipping (No minimum purchase required, no hidden handling fees at checkout)

2. Processing & Fulfillment Timelines

We prioritize rapid turnaround times so you can receive your order as quickly as possible.

  • All orders are verified, securely packed, and dispatched within 1 to 2 business days (excluding weekends and statutory holidays).

  • You will receive an automated confirmation email immediately upon placing an order, followed by an additional notification containing tracking info once the carrier scans your package.

3. Estimated Delivery Timelines

Once your package leaves our facility, estimated standard delivery times across Canada are as follows:

  • Quebec (QC) & Ontario (ON): 2 to 4 business days.

  • Western Canada & Atlantic Canada: 4 to 7 business days.

  • Territories & Remote Postal Codes: 7 to 10 business days.

Note: While carriers aim to hit these timelines consistently, minor delivery delays may occasionally occur due to high carrier volumes, seasonal spikes, or severe weather conditions.

4. Order Tracking

Every parcel shipped by FOOT SHIELD includes end-to-end tracking tracking. Your shipping confirmation email will contain a direct tracking link. Please allow up to 24 hours from receiving the email for the carrier's system to update and display transit details.

5. Lost, Missing, or Damaged Shipments

FOOT SHIELD retains full responsibility for your package until it is successfully delivered to your specified address. If your order arrives damaged or is lost in transit, we will resolve the matter promptly.

  • Claims: Please report any transit damages or missing item discrepancies within 48 hours of the delivery timestamp by emailing smithayan734@gmail.com.

  • Requirements: Please include your official order number along with clear digital photographs of the damaged product and its external shipping packaging. Do not discard any packaging materials until your claim is fully processed.